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Michelle P.

Contributor Level

Total Points
90

1 Review by Michelle

JTV
  • JTV

5/19/10

I have made a couple of purchases from JTV and most are inferior. The customer service is horrible. One time it took 2 months for my item to arrive and just recently, after waiting 4 weeks, I contacted them and was told that it could take up to 6 weeks for an item that was paid with a credit card. I complained and a couple days later I received an email from jtv telling me that the shipment of my item had been further delayed and that it could take an additional 6 weeks! I feel they only did this because I had complained about slow shipping and there was no reason to delay shipping in the first place just because I had used a credit card, it was the same card that I have always used and actually is was a debit card and they had taken the money out of my account when I had originally ordered it. My theory is, is that they have probably let go of employees which would explain the extrememly slow shipping and then they use the excuse of having used a credit card. Everywhere else that I use that same card to order online, I receive my items in a timely manner and I feel that they are vindictive when a customer has a legitimate complaint with the shipping. I canceled my order and will never order from jtv again! P.S. When I ordered the item, it was in stock so there is really no excuse for their behavior. I guess they don't really care about their customers!

Michelle Has Earned 10 Votes

Michelle P.'s review of JTV earned 10 Very Helpful votes

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