Michelle L.

My first time ordering from this site. I orders a bracelet for my son and two rings for my daughters. I had plenty of time for them to arrive for Valentine's Day, but that didn't happen. Today (2/18) I got the package the bracelet was supposed to be in only to find two pairs of earrings. They did not pay attention to the last letter of the SKU. It was a but they sent the E product. I called, was given a return label, followed their instructions and videotaped exactly what I did including handing the package to the man behind the counter at the USPS. I called back to check on the location of the rings. I asked why there were no updates on the tracking site and was told they sent me the wrong tracking # & I will have to wait to see if it shows up. Poor excuse for customer service!