Every item that I have ordered from them that I have picked up at the store or have had shipped to my home has been in great condition has been exactly what I thought that I was ordering and when I didn't pick something up that was shipped two shirts the store on time because I had changed my mind and didn't want the merchandise they immediately credited my my credit card back the amount that I had paid for that item would that I had not picked up with no questions asked very good customer service