Michelle K.

I went to buy a flight today. After finding a flight and time at a price I liked, I selected it and I was told congratulations you have locked in that price. I proceeded to input my credit card information. After all of this, the price had increased by $100. I was very upset that I was told this was a guaranteed price and then to see it change. I tried calling and I was told the new price was the best offer because the airline changed the price. I informed them other places such as Expedia were offering at $20 less ($309). They were magically then able to reduce to $310. I still did not wish to accept this price and gave up and called back. This time they once again told me they could not offer me the initial price. They were willing to give me "competitive rates and try to work on a discount". To add insult to injury, they then quoted me a new flight. The price was $20 above what CheapOair was offering online. I called him out on it and was told he was not using the companies website. He then tried to ask me if I wanted to book with him at the higher rate. I am highly offended with this company.