Michelle H.

I ordered a Groupon for $30 towards $60 at Shoebacca in 2011. I bought my shoes in August of 2011, and they arrived in a reasonable time. They were advertised as 0 drop, minimalist shoes, but had a pronounced arch, so I exchanged them. The second pair of shoes came MONTHS later. Those shoes didn't fit well. I called to make another exchange, the girl took my new shoe order and said that it would be processed within days of receiving my exchange. I dutifully sent my shoes. MONTHS later, I hadn't received any shoes (I expected it to take months, since the first ones did). I email customer service, and they issue me a $15 refund, saying that Groupon shoes only qualify for 1 return. There was NO mention of this on my Groupon or their website. There is now a disclaimer on their website, but not when I completed my return. Also, why would the customer service girl take my exchange instead of saying, "if you return these shoes, we will keep them and refund only a fraction of your money." Basically, they are stealing from people.