I purchased a green Dell laptop for my son, mainly because his favorite color is green. I received a black laptop thrown in a prioroty box with generic cords. The computer was covered in adhesive. I attempted to request a refund. Seller does not give refunds, therefore I cannot request. I went through the Tophatter customer service to report the item and went on to explain that it was grossly misrepresented. I was sent an automatically generated response telling me to wait 48 hours. That was a week ago. I have since contacted them three times regarding this topic. No response. I also had bid on a bracelet. I won the bid. I received an invoice for a ring. I have sent four messages to try and resolve this matter. I was of course was unable to bid on another item until the "ring" was paid for. That was actually a blessing in disguise. I simply looked on Tophatter to see if there was anything that I was interested in. I wrote down the items and their cost. I then checked ebay, Google and Amazon. Found the $16 dollar earring on EBay for 2.00 with free shipping. Will be contacting attorney to see what can be done about this situation. Ebay was never known for good customer service, but at least purchases are backed and protected. 15 years on eBay and I have only had to contact them 2 times. I guess I will stick to Ebay and Amazon. Oh, as for fragrances, which seem to be the only actual deals on Tophatter, try fragrancenet. Killer prices on designer fragrances. All Tophatter users, proceed with caution and good luck.