Michelle G.

I use both airbnb and VRBO. I had a guest who only paid for half of their stay. I was never notified. I never received an email from VRBO the entire 30 days she had to pay the remainder of the rent. And, neither did the guest. When I called VRBO, they basically told me it's my responsibility to get the money. I informed them that this is never an issue on airbnb. I am always assured payment. I was told that this was not what VRBO is paid for. I also mentioned that it took up to a week to receive payment. I told them that I was already on the fence. Again, I was told there was nothing they could do. I am now hiding my listing. Just an FYI, my average rating was a 4.8. And, I am booked almost 100%. As far as I am concerned, I will not put my money toward a company with such lousy service! I will be hiding my listing until my service expires at this point. Beware!