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Having had nothing but good experiences with Zazzle in the past, I am SEVERELY disappointed in their recent service. I ordered a Christmas present for someone on November 28, and it is STILL showing as processing - even though they already charged my credit card the day I "purchased it." I emailed their customer service to try and get help, and they haven't responded - and I am currently sitting on the phone on hold... for 24 MINUTES. Ridiculous. I ordered a second item that also hasn't arrived yet, but at the very least, that one CLAIMS that it's shipping. (And my boyfriend ordered something on November 28 as well, and his has been claiming to have shipped for over a week now... but again, at least his doesn't say PROCESSING anymore!) This has left a horrible taste in my mouth, and I must say, I am becoming discouraged from ordering any more things from Zazzle in the future. If I do not get help soon, I will be contacting my credit card and asking them to reverse the charge since I never received my item, and the BBB might be hearing from me as well.
Michelle D.'s review of Zazzle earned a Very Helpful vote
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Hi Michelle. We certainly do apologize for the delay in receiving your order. We do see the order has been delivered. Our CS team will be following up with you via e-mail. Thank you.