Michelle C.

I had high hopes that this was going to be a great business, but it turned out to be a horrible experience. I ordered an expensive motorcycle jacket about a month ago and while the shipping time was impeccable... the events following were a complete nightmare. In short, the jacket did not fit and I needed to return it for a full refund.
Soooo... here goes my process of "the dreaded return/refund debacle"...
I spoke to LeatherUp.com's customer service at least 4 times and at one point, I called 3 times only to get my phone call disconnected/dropped ----3 times my call was "mysteriously" disconnected (after holding for several minutes, of course)---- I was beginning to SERIOUSLY doubt the legitimacy of this business.
Basically, my money was NOT being refunded by LeatherUp.com in a timely manner and I had to get my bank involved. Time is money, people--- I can NEVER get my time back--- and I wasted A LOT of time trying to get my $399.95 refund from this so-called "company", LeatherUp.com.
So, after LeatherUp.com received an email from me stating that my bank is now involved, they were more motivated to refund my $399.95.
In conclusion, yes, I DID receive a refund of $371.95 (sans the $28 I had to pay to ship it back to them--- LeatherUp.com did NOT provide a paid return label)----I received my refund 19 days after they received my returned jacket, but it was NOT in a timely manner and I had to get my bank involved, which is NEVER a good thing. Fortunately, I bank with an awesome bank and they had my back-- at least MY BANK had my best interest.
I will NOT be buying any products from LeatherUp.com again. No thank you.