Unbelievable service they had there.
The charms are poor made, the clips i bought from them broke after 2 weeks. Not so sure if its really sterling silver as they claimed.
Its very disappointed with the charms, so i return my second order back to them and they gave me a hardest time.
I made a terrible mistake for not using paypal as payment, otherwise thing should be so much easier.
Our charms are sterling silver and you could test it in any Jewelry Shop. We have one year return&exchange policy, so we will be responsible for your order. Please contact us at cs@soufeel.com to let us know your problem. We sincerely want to help you solve your problem.