I have been waiting now for over a week to exchange my sons hoodie with no result. I have sent 3 emails and all I get is an automated email stating this is not from a human. I want one shipped to me now so he can have his Christmas present. This is ridiculous! You cannot call them. There is no customer service number! Who does not have a customer service number?! Poor customer service if you ask me. I will NEVER order from REDBUBBLRE again after this experience.