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Love Zuliliy! I have purchased quite a few things from them and have never been disappointed. The only thing is that items do sell fast! As far as shipping, I've always had things arrive within a week or less. Highly highly recommend!
Ordered an item on December 14. Never received it. Contacted customer service and just got excuses--never even an apology or an offer to refund my money or anything. They verified my info which was all correct and said they couldn't confirm anything because there was no tracking number, even though the email they sent me had a tracking number in it, which I sent back in response. Never really got an explanation about that tracking number... just kept being told that the item couldn't be tracked. So pretty much they just took my money. Will NOT be purchasing from them again.
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Dear Michele C.,
Thank you for your valuable feedback.
We have reached out to this customer to personally apologize for what happened and ask whether she like the resend or refund.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com