I erringly thought I was getting a free trial only to find out that I had actually bought a bid package! I do not have internet service at my home at this time and didn't think I could adequately use the service, so I requested a refund. Within LESS than 24 hours I received a response from a rep and refund was in process, and was even told I could use the bids I had left without interfering with the refund request! What a wonderful opportunity and with absolutely NO HASSLE whatsoever! I will definitely become a member once I have internet at my home, and will recommend this company to all I talk to, and that's a lot!