Michel B.

My order should have been sent from within Europe March 25th and to be received within 3-5 days, but I still got nothing. The tracking option says the tracking number can't be found.

There is no way to actually get in contact with their customer service. The 'contact us' button will not show any e-mail address and the mentioned option for creating a ticket is nowhere visible. I chose for extra quick shipping and paid some extra charges for this. I have no problem waiting some more time, but I don't know if I will ever get the ordered item.

After reading all the negative reviews here, I am thinking of contacting PayPal to get my money back

-edit1: somebody showed me where to find the 'ticket' function and now I filed one.

-edit2: I received very quick response to my ticket, which is very good. The item had been shipped with other service than the one mentioned on the website, which caused the delay. I got their apologies and was offered a discount to my next order.

But most happy I was when I received the parcel 2 days ago. In the end I got my item, only with more delay than I expected. I didn't need the item right away so I am satisfied. Did not yet try the product, but I assume it to be all right.

No hard feelings towards Mini In The Box. This will not stop me from ordering again with them.