Michael Z.

Dont' do business with this company! I went online and saw a wireless Panasonic 4-line phone system that I had used many times in the past. The web page had "NEW" plastered all over it. I called in to verify the price since it was at least $100 less than all others that i could find on the internet, to verify it being new. When I got a representative on the phone, they gave me an even better price. I should have known right then it was a bait and switch operation. I again asked if it was new equipment, and was assured it was new. I then made the mistake of giving my credit card to the rep. They immediately charged my card and sent me a confirmation email. Should have read the email, it showed " Factory Serviced" with 90 day warranty and Returnable 30 day Guarantee. When it showed up, it was not in Panasonic boxes, (First clue), and When going to record the Voice Mail message it already had a message on it from the "Robinson" family (2nd clue). When I tried to return it, they told me sorry for the misunderstanding (should have told me they lied), and that if only I would give them my credit card a second time, they would be sure to get me the "new" equipment out. I told them in no uncertain terms that I didn't trust them to send me new, since that is what they said the first time. After 3 times with three different managers, I realized it was a lost cause. Now before the 90 days, i have had 2 of the three wireless handsets go bad. STAY AWAY> THEY ARE FRAUDS!

I guess the phrase if it is too good to be true, is accurate.

Next Step is filing a complaint with the BBB in NY.