Michael S.

Worst Customer service ever! My wife book a reservation in September for a trip in October for a weekend in Chicago. Booking.com never sent the confirmation. When it was closer to trip date we did not know who we booked through or the hotel. Called several places but said we did not have confirmation. We then booked another hotel and went on our trip. When we returned we were charged for the original reservation. When we called booking.com they said they sent us the confirmation. I repeatedly asked them to forward the original email but all they would do is send a current email with the booking info. This company will Do Anything to get out of compensating you for their mistake.
Stay as far away from this company as you can!