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Michael R.

Contributor Level

Total Points
81

1 Review by Michael

  • TigerDirect

12/20/15

On Sunday, December 20,2015, at around 12:30pm, I went to the Tiger Direct Store in Jefferson, GA, with my 13 year old son and his friend to purchase 3 laptops, and planned to spend up to $1500. I had questions about anti-virus protection for the systems, so the sales rep who was helping me called Brandon Martin from the in-store tech services, over to answer my questions. However, to all of my questions about anti-virus protection on the laptops, Brandon would shrug and give a variation of "I don't know" or "I'm not sure they can do it" as a response. At no point did he say, "Let me see if we can do that" and actually try to find out what could or couldn't be done. The whole exchange was very frustrating so I said, "You are not inspiring confidence in my purchase." Brandon responded, "I am not doing it for this $#*!!" and walked away. He said that in front of me and the two children.
I brought my complaint to the store manager, who seemed unconcerned about Brandon's behavior and said, "All I can do is send him home for the day."
So, no, Tiger Direct did not make a sale that day. Nor will I ever buy anything from them in the future, personally or for my business.

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