We bought a number of lamps and small appliances. ATG worked with us in making sure we understood the return process up front, which was important since we wanted to see options in person before making a final decision. We were able to return items and worked solely with ATG, we didn't have to work through the manufacturer at all. Our returns were credited back to our credit card in a timely fashion, even with the fact that it was the middle of the Christmas shopping season. A great experience, we will definitely be making our next purchases with ATG!