"Free Support" on most Internet sites just means poor ethics and a hidden charge. - I may be a little callous, however when a site says they have "Free anything" you can usually feel the sucking power immediately.
Uniblue sucked me in so far as to; (1) download their program-5 minutes, (2) install their program-5 minutes and finally (3) run their program-10 minutes.)
When the report (in red) completed, it showed over 600 problem areas and for $29.95 they would fix it.
BLANCA