I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I'm finding the process for returning them complicated and frustrating. First, I've had to submit a request, with "evidence." I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund.
Now, I'm told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I'm attending. It's already too late to replace them with the right size. I had to shop elsewhere.
I'm fairly skeptical that the process will end in my favor. It looks likely I'll have to eat the expense. I strongly advise shoppers to avoid this company.
Dear Michael K.,
We understand the importance in getting a resolution on this issue. We can help you on that but first please give us the order number so that we can check the order details. We will be waiting for your response.
Regards,
Sil
DHgate.com