michael H.

NEVER use Getaway.com. They are part of expedia.com but far from service orientation as you can get. Here is the scenario: I called to get a room in Peabody, MA late afternoon on the day that I wished to stay. The agent was quite helpful but when I asked him for the address of the Peabody Marriott, he indicated that he would send it to me via email to my phone. No such email ever came. No confirmation number. Nothing. I found the Marriott in Peabody, went there and they had no record of my reservation. Since it did not come to my email address, I assumed that they had dropped the ball. They booked me at another Peabody Marriott. My credit card bill came today. I am being charged for staying in two different Mariotts for the same night. When I called today to getaroom.com, they indicated that their records showed that the reservaation was made online by me. I asked for the email address that they had for me. They could not produce that yet they insisted that it was made on line and not by phone. When I asked the person if our telephone conversation was considered to be online there was a long pause and then they stated that the reservation had been made on line. Runaround. Never will they admit that their agent that I talked to did not send me confirmation. Never agian will I use Getaroom.com. They are not customer oriented.