If you buy on Etsy, you'd better hope that your goods arrive, and in the condition you expect, because they will not offer you any recourse with the merchant. I have been trying to get refunded for an advent calendar I ordered on Nov 20,2015. It's not Jan 21,2016, still haven't received it. The merchant won't refund me until I return the goods -- how can I do that if I haven't received them? Etsy says they can't do anything because I ordered via Paypal, I have to take up the refund with them. So what's Etsy doing here, besides sitting in the middle and taking a cut? It's definitely not customer service -- between opening an inquiry on the site, and talking with someone on the phone, Etsy has done nothing to help. I guess I am just out the money until the merchant decides to refund me, if that day every comes.