Michael F.’s Reviews of SaferWholesale & more

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SaferWholesale

Auto Parts

“We purchased a golf cart on July 17,2014”

9/26/14

We purchased a golf cart on July 17,2014. We were told delivery would take about two weeks. It took 42 days and we had to make many calls on our own, despite multiple promises of specific days it would be delivered but wasn't. Due to the poor service they offered to extend our warranty from 12 to 18 months. After just two and a half weeks, the batteries would not keep a charge. They told us to to charge each one individually, which we did (twice). That worked for one day. They next had us take them out and have the volts tested at an auto supply store. We took them to the auto supply store and they said all 6 of the batteries needed to be replaced. The company then offered us a measly $35 per battery. We asked to speak to people higher up the line but they would not do so. Their warranty is worthless. Stay away from this company.

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Customer-Service S. – SaferWholesale Rep Over a year old

Michael J. F. contacted our parts department on 9/23/14 and provided us with the voltage levels of each of his 6 batteries in the refurbished Fleet car he purchased from our website and was able to prove that he did indeed need replacement batteries. In our Warranty policy listed on our website it clearly indicates that Batteries are never covered under warranty, as you can see in the attached warranty policy. We get replacement batteries in bulk and our price on batteries is $35.00 per battery. Although we can purchase them at our warehouse we are not able to ship batteries in the mail Via federal shipping laws. Therefore, if the customer needs replacement batteries, eventhough they are not covered under warranty, we are offering them compensation for our cost on the batteries. This means we are 100% willing to compensate this customer $210.00 total. The customer was demanding $57.00 per battery and would not accept our offer. We were not willing to negotiate this price with the customer and the customer became very irate. The customer was acting as if this was some sort of Car Sales negotiation, but we simply informed him that in the past we have refunded customer's $35.00 per battery and that is our final offer. If the customer is willing to accept our offer for compensation we will cut a personal check for $210.00 and mail it to the customer immediately. We are willing to work with this customer, but are unwilling to negotiate compensation price as we have already set a precedent with previous customer's.

Thanks,
Artie