Michael B.

Someone has to pay the $3.9 billion Expedia purchase of VRBO/Homeaway and apparently it's the customer with the 4 to 9 percent "service fee" BS. Expedia's CEO says his survey of 2100 people supports online bookings, but did he ask them if they would pay 9 percent to do it in addition to the credit card fee. The people we talk to about it are mad as h--- about it and want to be able to talk to someone about their booking and call some one if things change. The property owners want to know who is coming and how many. People book 2 guests and show up with 10. People book small pets and show up with two Great Danes and a Pit-bull. Wake-up Expedia! This will only drive people to your competitor.