I ordered 4 items. One was out of stock and although I wasn't notified of this, when I noticed that my order status had not yet turned to despatched, I contacted customer services. They replied within a day or two but every correspondence after that was almost immediate and they were very helpful and offered to despatch my other items first if I wished. Once despatched, all items were received within the specified time scale and were of good quality. Some of the finishing weren't perfect i. E.) a few threads needed cutting off hems etc but really what do you expect for the prices. Apart from that the products are great and look nice. Of my 4 items, 3 fit me perfectly although I was unsure of which size to order so that is probably my fault. Maybe order the larger of the 2 if you are unsure but overall, great!