Michaela B.

My Visa card was used fraudulently to book a two-night stay in a hotel using Orbitz Worldwide as the booking agent. Orbitz have a system (quite common place in online travel agencies apparently) whereby online customers pay for travel services using credit details that do not have to match the person who books into the hotel. Orbitz take payment from customers, charge commission and then pay the hotels. Guests can book into hotels without being asked for ID to prove that they have used their own credit cards to make the bookings. Orbitz have so far not taken responsibility for their lack of security and have accused me of making a fraudulent claim. My advice is be very careful when using their services.