Terrible.
We ordered furniture from ATG Stores online (at atgstores.com). Cost: $1,000+. Never again.
After paying for the item, waiting several weeks, and hearing nothing, I called them and sat on hold. They told me the shipping company had dropped the ball.
Some time later, the shipping company shows up with the item. They would not take it inside and upstairs, despite the fact that we had paid for that service on the ATG website. So we refused delivery.
We called ATG, sat on hold, they blamed the shippers, and said they'd fix it.
Shippers show up a week later. The item has structural cracks in several places. I take photos, and refuse delivery.
I call up ATG, sit on hold again. I tell them I'm sick of this, and ask for a refund. They say send us photos, which I do. Still no refund.
I call a week later, sit on hold. Ask what's up with the refund. They say I don't know, put me on hold while they supposedly contact the shipper. No response.
It's more than a week later, almost two months after we paid online for the item, and still no refund.
BE WARNED.