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Cheap Oair is a scam. They offer you insurance incase something happens and if you try to use it, they tell you it's not covered. Yeah, they will offer to sell you another ticket at more than what you paid. Horrible customer service. I ended up purchasing new tickets directly from the airlines. Never recommend them or will use them again. Even if the ticket is cheaper.
Michael A.'s review of CheapOair earned 5 Very Helpful votes
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Customer has an airline schedule change which the airline no longer was flying the particular flight. They offered another option for the customer, apparently that was not acceptable. Any "voluntary" changes made does require the cost of the new plane ticket and the airline change fee. By the customer going to the airline and buying a new ticket, cost him additional expense primarily because he now has a non refundable ticket that he didn't use towards the new purchase. Insurance coverage is posted on our website as well as on the confirmation, so you can review it and understand what is actually covered. We don't write the policy and it is upto the individual travel insurance company to determine what is covered and what's not.