I made a reservation in July and made a change close to the arrival date. When I arrived at the Sleep Inn in Wilmington, the desk said that the reservation had been cancelled by Booking.com. THIS was 10pm at night. I had an email confirmation for the new reservation and it was not honored. The hotel said this was a frequent experience with Booking.com. Since this was the night before orientation for the largest freshman class ever at UNCW, we were put in a terrible situation. Write your review to help others learn about this online business
Hi there, I apologize for not being happy with our services. Could you please post me your booking number so I can look into it? You can also send me an email to customer.web@booking.com mentioning your review.
Regards, Chloe
Booking.com Customer Service Team