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m H.

Contributor Level

Total Points
82

1 Review by m

  • Booking.com

8/19/14

I made a reservation in July and made a change close to the arrival date. When I arrived at the Sleep Inn in Wilmington, the desk said that the reservation had been cancelled by Booking.com. THIS was 10pm at night. I had an email confirmation for the new reservation and it was not honored. The hotel said this was a frequent experience with Booking.com. Since this was the night before orientation for the largest freshman class ever at UNCW, we were put in a terrible situation. Write your review to help others learn about this online business

Tip for consumers:
Go directly to the hotel sites. Avoid Booking.com at all cost.

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Bookingcom T. – Booking.com Rep

Hi there, I apologize for not being happy with our services. Could you please post me your booking number so I can look into it? You can also send me an email to customer.web@booking.com mentioning your review.
Regards, Chloe
Booking.com Customer Service Team

m Has Earned 2 Votes

M H.'s review of Booking.com earned 2 Very Helpful votes

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