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mevil b.

Contributor Level

Total Points
90

1 Review by mevil

  • Fiverr

12/29/14

Before Start work on Fiverr Think twise.

Hello Support Team,

THIS IS AN URGENT MATTER AND I WANT YOUR ATTENTION TO OUR PROBLEM THAT WE ARE FACING DUE TO YOUR UNPROFESSIONAL BEHAVIOUR. I have submitted tickets for numerous time and that too for the same reason.WE ARE HERE FACING A SERIOUS & MAJOR ISSUE OF GIGS DEACTIVATION and WE NEED YOUR RESPONSE ASAP. I am astonished that your team is not helping out and had left us hanging in between by not responding to our tickets.IS THIS THE PROFESSIONAL WAY TO TREAT YOUR CUSTOMERS?

If you arent aware of the reason then Let me again summarise it for you. I have been told that we are operating mass accounts from the same IP and thats why the gigs have been deactivated. COME ON! ARE YOU SERIOUS? Since 8 months, We are working as a freelancer on your portal from India, giving our 100% to become a Top Rated seller from level 1 and What you are doing now is FLUSHING THE WATER ON OUR HARD EARNED EFFORTS.If you dont know then We are using shared internet connection in our commercial complex where our office is based and Looking at your portals popularity, There must be various Fiverr accounts that are operated by different freelancers from our complex.We cannot check with each and every person working in our complex whether they are having Fiverr accounts or not. So do you think that it is the right way to check the authenticity of a person just from the IP address? If your answer is YES then I highly recommend you to use some authentic procedure like requesting legal document(Driving license, voting card, etc) while opening any account and i am sure it will save you from blame of deactivating accounts just on the basis of IP address. Even you can use verification by video calling in the same manner like other portals are doing. I can show you legal documents for our account verification or you can video call me on Skype and confirm my identity.

By the way, Do you have any standard policies regarding the verification of person that is operating any particular account? Because i havent came across with any of such notification from your side at the time of opening my account and if it is not like that then i will make sure that you face a legal action from authorized entities to protect my customer rights.

You does not follow standard procedure for verification and YOU TREAT YOUR CUSTOMERS IN A UNPROFESSIONAL MANNER and that disappoints to me a huge extent and even WHAT I CANNOT DIGEST IS YOUR AUDACITY TO DEACTIVATE MY GIGS WITHOUT NOTIFYING ME, after all its my Fiverr profile. Right? Dont i have the right to be notified prior to deactivation of my gigs?

But one thing is certain that You have done serious damage to my business and i cannot allow that. Though you not notified to me but i am notifying you that if i am not getting response from you guys within 48 hours and then i will have to take this matter into court.And I assure you that you will land yourself in a huge mess if my gigs are not activated within 24 hours.

I am also planning to switch my business to some other portal where customer is well served, NOTIFIED PRIORLY, having FINE SENSE OF VERIFYING CUSTOMERS. Also, i will not recommend your portal to any of my friends. I dont want to ruin my reputation among my friends by recommending portal who doesnt even care to respond to client's query.

I HOPE MY PROBLEMS GETS TO YOUR EARS and I GET A RESPONSE FROM YOUR SIDE, SUPPORT TEAM!

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Mevil B.'s review of Fiverr earned 10 Very Helpful votes

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