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Mery n.

Contributor Level

Total Points
172

2 Reviews by Mery

  • Gilt

7/26/15

I purchased $200 worth of jewlery from this store, when I went through the check out I changed my address to my current address and proceeded through to the payment, when I checked the receipt it had my old address on there!
Straight away I contacted the customer service team and spoke to 'James' he told me he was unable to change the address but he would cancel the order for me.
Knowing the order was cancel I then made the same purchase using my new address to then get an email 2 days later saying BOTH orders have been shipped!
Ones again I contacted customer service to them be told 'James' gave me the wrong information and orders can't ever be cancelled! So this company had willingly charged me twice and refuse to give me a refund on one item until it shows the package had been received, well I received the second order I made almost a month ago and it is still showing as just 'shipped' as is the original order that was supposed to have been cancelled.
They have offered me no resoultion to this problem even though it is the complete fault of theirs.
I'm currently going through my bank to charge the company with fraud as they refuse to refund me for the first order.
Also the quality of the jewellery is sub par it is supposed to be gold however when wearing the earring I get a reaction instantly which only happens to me when I wear low quality metals such as nickel, as I am allergic.
So many things wrong with this company

  • Jollychic

7/18/14

I'm giving jolly chic one star and I haven't even received my clothes yet! I ordered 10 days ago and it is still saying 'preparing' I have sent 2 emails about this with no reply. I wish I had looked at all of these reviews before spending $200! Gah everyone stay away!

Mery Has Earned 12 Votes

Mery N.'s review of Jollychic earned a Very Helpful vote

Mery N.'s review of Gilt earned 11 Very Helpful votes

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