Meghan M.

Hi,

What company in this day in age does not have an exchange policy? I would certainly not recommend dealing with them. As an international company, dealing with luxury brands, how can they treat their customers and merchandise like this?

-unacceptably slow response times to emails
-you have to get their approval to do a return?
-when I called, waited for 15+ minutes, and then asked to speak to the supervisor who was a coward and refused to speak to me directly and would only relay messages to the customer support rep who had no authority.
-only when I got really upset and started negatively tweeting was action escalated

Once the escalation had been created, Andrew was great in responding quickly.

My order number is: *******6849