Mercy B.

I got my order I placed online and realized the size was small. I picked a fon to call customer service just to ask if I can exchange in their store. I stayed on the fon first for 15 minutes, second for 35 minutes. After 35 minutes, I could not even hear the waiting song. I hanged up and called again. Stayed on for like 17 minutes, someone comes on the fon and I just complained about how long I have been on the line. This representative never said a word and stayed on the line till I said hello again and then she tells me '' I'm still here''. DSW needs to step up their customer service. You don't treat customers like you don't need them.