Mendy P.

Ordered a few small trinkets and got them Priority Mail in like 3 days. Item was as described. Qyick shipping. No complaints.

I recently purchased tickets to a show in Chicago and, while the process was miserable, the aftermath is a disaster. I attempted to place an order on two different credit cards, both with no balance, and they were declined. After figuring that there must be something wrong with their system, I went straight to the venue's site and purchased full price tickets from them. The show started at 8:00. At 9:35, already at the show, I received an email from StubHub that my order had been successfully processed and my tickets were ready to be picked up over 45 minutes away from the venue, and 25 minutes before the show was over.

I reached out to my credit card company about this and, while they initially refunded my card, they have since sent a letter stating that the charge will now be added back on to my account. The reason being because StubHub remitted information showing that the order was placed and the confirmation email was sent (never mentioning what time it was sent, of course).

While $94 won't affect my life one way or another, I refuse to let this company steal from me and, most likely, many other unassuming customers.