mel w.

Got two pairs of boots about 6 months ago. I have to say they were ok quality, but am sure had I shopped around, could have found similar boots cheaper. Just fab took £70 out of my account before i'd realised, Upon phoning was told in a unprofessional manner that I'd entered into a monthly contract. They were told that I wanted my money back and to cancel the contract immediately, After an hour of arguing, they agreed to repay me £35 and that the other £35 would be a credit note to spend in the store. After a further 3 telephone conversations the money finally went back onto my account, but i'm left with a credit note that I cant find anything I like to buy with!
To all the people who are struggling to get money back, I say stand your ground, dont take any of their crap and keep phoning and pestering them if need be. Companys like this should be banned from selling, and need people with bad experiences to complain and write reviews!