Mel W.

JIUAI Apparel Accessory Co., Ltd seems to be a scam! Complete with a charade about giving me a refund. I paid for the product on the 17th of June, was told the same day the order had been shipped and I could follow the progress on a link provided (it was all in Chinese characters). At four weeks the order had not been received, there are instructions not to complain before allowing six weeks for delivery but AliExpress closes the case and lists customers as satisfied after four weeks unless we intervene. I requested an extension and stated I wanted the product I had paid for. AliExpress told me the seller had offered a "partial refund". I wanted to know why I was being offered a partial refund when I never received a product, no explanation has been given.
Now, more than 8 weeks later I have accepted I am never going to get my product. I inspected my bank account to see if I had received a partial refund. I hadn't. I had been given a full refund on the day I ordered my product!