I ordered a custom wedding dress. The measurements I provided were spot on. By the time the dress arrived, I had actually lost some weight. I could not zip up the dress. When I measured it, the dress was made 2 1/2 inches too narrow in the hips. When I contacted the company about the problem, they refused to issue a refund or replace the dress, claiming it is standard for the finished dress to be an inch or so off. My dress was more than an inch off and they did not disclose this on their order page. Had I known I would have added that difference to my measurements. Their solution? To offer me first a discount on my next order, then a 10% refund. They also suggested I could take it to a local tailor "to have it fixed". Why should I do that at additional expense? I already ordered another dress from another company because I did not have time to go back and forth with this company. Don't order from them. They have unethical business practices and don't care about their customers. By the way, I am out over $250 for a dress I cannot wear. I will say the finished product was beautiful and well made, just the wrong size.
Hi Melonie, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!