Thumbnail of user melodyw1

melody w.

Contributor Level

Total Points
82

1 Review by melody

  • Groupon

6/12/14

I would give 0 stars if that even was possible. Do NOT use this site as it has the worst customer service I have ever experienced.
I bought my dad samsonite luggage and was very excited since it would be a father's day gift. Received a vmail 2 days ago saying I needed to call back and confirm my order to avoid fraud. Ok, sure. No other site requires this but I'm all for extra security. So I call back the number given to me and leave a message with my name and number since no one picks up. Then I receive a message today saying that my order has been cancelled. What?! Emailed the company asking why it's been cancelled since I called and got a snarky response back that they never received a message on their loss prevention number. Too bad the original representative who called gave me her number instead of loss prevention but then didn't have the decency to call me back and follow up to give me the right number or fix the order. Not only that, but the company doesn't even have the decency to try and reach out to Samsonite to place the order again for me. Just said that the sale was closed and that was it. So thanks, ideeli, for leaving me 3 days before father's day with no gift and terrible customer experience. Will be sure to never use your site ever again and recommend everyone else to stay away.

Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Melody,

Thanks for reaching out here on SiteJabber. I'm really sorry that our loss prevention team canceled your order and for the miscommunication that caused this to happen. One of our supervisors, Ed, should have already reached out to you about this issue. He tried to call and when he couldn't reach you, he sent an email with the information as well as his direct contact number. It seems that the Loss Prevention agent who contacted you left the wrong phone number on the message, instead of the special Loss Prevention phone number, and that is why they thought you hadn't called back since that agent was out of the office at the time this happened.

I've checked to see if there is any way that we can get this item but the Samsonite isn't able to provide this item to us at this stage since the order was already sent out but we do hope to have another sale with them soon and have added a $25 voucher to your account as well a courtesy first row so that if you choose to place a new order for a similar item, you'll have a discount and first crack at the new merchandise being shown since you'll get into all new sales one hour earlier than other members.

I'm terribly sorry that this incident has occurred and if you need any further assistance you may reach out to me via private message to over the phone to Ed, who is more than happy to help you with anything he can. Thanks so much for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

melody Has Earned 2 Votes

Melody W.'s review of Groupon earned 2 Very Helpful votes

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