Melody C.

I purchased a gift for my husband. The watch face looked much bigger on the website and you couldn't see the time at night - how ironic since it was called the Observatory watch. My husband tried it on and didn't like the size nor the fact that he couldn't see time at night. I followed all the "rules" on the return policy, placed it in original shipping container and put plastic back on face. I even paid additional insurance for the delivery. The company never confirmed receipt and after more than a week and a half I had to send multiple emails to find out when I would see my refund. After multiple emails to the company, I'm told that they did not accept my return because the back was scratched - funny it wasn't scratched when I mailed it AND you begin to question their process if they have to wait for the customer to send multiple emails before they will respond and come back with, "Nope, you are not getting your money back" and they don't even say where the original watch is at - are they keeping it, sending it back? My husband didn't wear the watch. Don't buy from this company - the watch wasn't cheap! They are a scam! I want a refund to purchase a gift for my anniversary!