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Melize S.

Contributor Level

Total Points
83

1 Review by Melize

  • Sammy Dress

8/7/14

At first I thought I love this website and I am ok with slow processing of my orders. However the second time I ordered from them and inquired about all of my packages, most of it were unavailable and they are still selling it online without putting a sign that they are out of stock. They also promised me that I will get refunded but they never did that with my first order neither my second one. They also sent me a dress from my first order that is highly defective and I cannot send it back since its been two months since I placed that order. Then on my second order, I PAYED IT TO BE EXPEDITED and when I checked for a tracking number there's no tracking number, then when I contacted their customer support, they told me that it was on the FLAT RATE that's why there's no tracking and all they told me was "WE HOPE YOU GET YOUR PACKAGE SOON". I tried to contact them again but I am getting the same script over and over again. I am very frustrated and disappointed and I feel that this company is scamming people with their money. I spent over $150 in total of both orders and it is definitely not worth it. After I receive my package I will never ever order from sammy dresses again and I WANTED TO WARN ALL THE PEOPLE WHO WANTS TO PLACE AN ORDER WITH THEM. SOME DRESSES ARE NICE BUT CUSTOMER SERVICE SUCKS AS WELL AS THEIR SHIPPING AND HANDLING. IF THERE'S A RATING FOR 0 I WOULD PUT THAT IT COZ THEY DON'T EVEN QUALIFY FOR 1! I placed my order last 07/11 and still haven't received it yet after I payed the expedite fee! SCAM!

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sammydress h. – Sammy Dress Rep

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. II also sent an e-mail to you, please check it, for the shipping difference, we can refund to you.

Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.

Melize Has Earned 3 Votes

Melize S.'s review of Sammy Dress earned 3 Very Helpful votes

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