melissa z.

I have spent a total of 6 hours today on the phone to America from Australia trying to resolve a booking issue for our upcoming Xmas holiday.
Still not with a satisfactory result... ORBTIZ solution was "we are sorry but we cant do anything about this matter"! The issue was one of our accom booking requests being cancelled, for no reason and no explanation given. Although the last night was confirmed and money taken from our bank account, the first 3 nights accom in this place were cancelled. So ridiculous to only stay in the accom for night when we needed 4 nights!
ORBITZ will not honour the first 3 nights. ORBTIZ will not refund us the last one night. An agent for them on their phone number told me they were updating their systems this is probably what the problem was. Still they will not help, not at all! Instead I was told to check with my bank etc etc... I did go to my bank, who informed me (as I already knew) that my card and bank account are totally fine and there is no problem my end. They confirmed the one night accom money was successfully taken by ORBITZ.
I rang ORBITZ back again and thier agent said he could book it for me (after the first cancellation occurred). I gave him my card details. My bank informed me later (when I had to check again) that no-one from ORBITZ had even attempted to put that booking through - strange and concerning since i gave my card info out!
After being on hold for 2 hours - yes, thats right, on hold for 2 hours today - to speak to a supervisor... the solution was "sorry and we cant do anything. Can't refund the one night and cant process and confirm your first three nights". Very frustrating, as I pointed out to them, while all this cancellation of our 3 nights was occurring, the ORBITZ website was still showing the villa we requested had availability for those nights!
I have since booked through the first 3 nights through the villa themselves... and it cost me an additional $450.00 to what the original ORBITZ quote was.
DO NOT USE ORBITZ!