Melissa R.

I used getaroom.com when I was in Denver. My brother and I booked a room and double/triple checked with the agent that he was booking the correct La Quinta. Well, he booked us in the wrong one. Mistakes happen and I would be willing to deal with that if it weren't for what happened after. My brother called and made the complaint. They requested some time to review and listen to the recording. They agreed their agent made a mistake and refunded his credit card and agreed to refund mine as well. Both bookings were made on the same call, with the same agent. They then decided NOT to refund mine, saying I stayed in the room. I called customer service and was put on hold for more than 30 minutes many times. Until the last time, I had to hang up because I was out of time. When I finally got them, they were not helpful. I sent a copy of my credit card statement showing that I stayed in the other La Quinta that night and after 6 days (they said 48 hours max) I finally got a reply. I did get refunded, but they were not helpful and I spent easily 8 total hours and it took 2 and 1/2 months to get my money back.