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We are an Interior Design Studio in Miami. From the time that we originally purchased, which was in March, no one from Yodle ever cared to check on the status of our marketing campaign, until I reached out to them in September to cancel.
From March to September, we only received 8 leads, and all of them were wrong numbers, solicitors, or contractors looking for work. The SEO keywords that they focused on were so irrelevant for our business, and we weren't even ranked in the top 35 for any of these keywords on Google over a period of 6 months.
Yodle billed us on the 5th of the month and I cancelled on the 7th, and they refused to give me a refund or even a prorated amount for the month.
I spoke with one customer service rep, and 2 account managers, Sheila Kelly & Chuck McCann. They were actually very nice but couldn't resolve my billing issue.
Tip for consumers:
Good for small business that are just starting out and do not have a website or online presence. We already have a great website, and the adversite they made for us was very standard and not impressive. Also it's very confusing to clients when you search for your business name and two different websites come up.
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Calls to not a human no resolution Transcript goes Ekta. 13:05:27: Good afternoon, Malcolm. I...
Melissa,
This is Radley Moss, Director of Corporate Communications at Yodle. Thank you for sharing your feedback. I’m sorry to hear about your experience because it sounds like you did not receive the level of service we expect from our team. I’d like to find out more about what happened. If you have time, could you please contact me at rmoss@yodle.com or 212-542-5449 so that we can discuss further? I’m glad that you do see value in the services we provide for other businesses but both new and also more established businesses benefit from working with us. I’d be happy to discuss more about why we usually recommend that our clients use a Yodle adversite.
Thanks again,
Radley