Melissa L.

I wrote a review of Belk Department Store, explaining my DIRECT experience with an order I tried to place on the store's webpage. Belk took the review down completely, without asking me ahead of time, and THEN sent me an email saying that they didn't think it sounded like this actually happened to me - that maybe I was recounting an experience someone else had. I responded with proof (email from Belk representative detailing the incident on the same date) but have been IGNORED by Yelp.

Yelp is COMPLETELY USELESS and actually is DETRIMENTAL to consumers if they pick and choose which reviews to allow other potential customers to see!

Just had a terrible experience that could have been prevented had anyone at Belk cared about their customers. I tried to place an order online last night and it wouldn't go through. I tried repeatedly. Wasn't anything I did wrong and just to be sure my husband tried too. He's a web developer and he couldn't get the site to work either. Customer service hours shut down early and so does chat (!) so I sent an email and called today.

First of all, the response to the email showed the email was not understood. They extended the coupon that expired last night, although the link they gave me didn't help so that was useless. But that wasn't the main problem I wanted to address and the fact I couldn't order was ignored. So...

I called Belk and talked with Heather. She told me the sales price ($12 vs. $15 per item today) couldn't be honored as I failed to provide a screen shot of the sales price to prove it. #1 - BELK should know their own prices, and #2 - really? I have to prove $3 off to you? She acted as though I should have KNOWN a screen shot was imperative. I asked for a supervisor. After a few minutes, Heather came back on the line and told me the supervisor agreed with her. Could I talk with the supervisor myself? No.

That's when I informed Heather I was taking my and my family's business elsewhere and would be warning everyone I could to stay away from Belk. Got a request to review Heather shortly thereafter and I most definitely DID review Heather's TERRIBLE attitude towards customers.

I should have been believed. It should not have been my responsibility to prove Belk's price. And I should have been treated politely and I should have been referred to the supervisor. We've been Belk customers since 2009. Not anymore!

We ordered a rain barrel on 11/3. It's 11/19 and it hasn't arrived so I tried to track the package. The tracking number Woot provided is WRONG. I tried on line and automated for FedEx - nothing in system. So I called FedEx and they have NOTHING shipped from Woot.

I also realized that, even though I changed our address and it's listed as the default address, Woot used our old address to ship the product -- well, they SAID they did. According to FedEx they haven't shipped it yet...

And while researching this, I realized that we ordered a t-shirt for my husband around Christmas last year and NEVER RECEIVED IT!

I'm DONE. This isn't worth the hassle!