Melissa g.

This lovely site neglects to mention that when one purchases tickets using a gift card from a movie theatre that one then cannot make changes to the order online. One has to call customer service. Good luck with that! I was on hold a total of an hour and a half. After hanging up a few times my call was finally answered after 48 minutes only to speak with a representative that could not help me. I was told that I had to contact the movie theatre directly. I had already done that twice and was told that I had to contact Fandango. I even requested to speak with a supervisor at Fandango and was again on hold and eventually forwarded to a voicemail box. Pathetic! So after many hours and simply wanting to make a change to the movie time (not get a refund) I have been unsuccessful. I will never use this website again and will advise others not to.