melissa e.

I ordered my food at 5:39 pm, after I submitted payment and got my confirmation it showed it would be delivered between 7:20-7:30 pm. Then a few minutes later I received an email that it would be delivered sooner (6:50 pm). WRONG! I called at 7:20 and the gal told me that the driver would be there in 10-12 mins, when I asked why it was taking so long she said that they were low on drivers then tried to blame the restaurant that they were busy. It's Wednesday night, really? I did get a 50% refund. Then when my food arrived, not only was the food cold, my drinks were hot (like they had been sitting in a car in the 80 degree Texas heat), but the order was incomplete. So I get online to chat with customer service and the delivery service only approved them to refund part of my order, they are not authorized to refund all of it. She did send me a coupon for $10 on my next order. Why in the world would I want to order from you again? BS, I'm now contacting the delivery company and stopping payment on my credit card. This is the worst, do not ever use Grub Hub. I even point blank told them that if the 3rd party delivery service is causing these types of issues, it reflects upon their business. You might want to rethink this if you plan to make money.