melissa d.

I've had a Nook since the first generation. I love Barnes and Noble. It's a great company and I love that I can have equally quality experiences between their physical stores and their online store.

I have loved Zappos for years.

You can tell that Costco's bread and butter is--and always will be--their physical stores. The online shopping experience could use some UX re-design.

It's a great service.

I only wish that there was more on Netflix. And more Netflix originals.

I would love Hulu if they didn't force me to watch advertisements every few minutes. I could understand that if I didn't PAY for Hulu, but I do... so Hulu is just being extremely greedy and wants to have revenue streams from the customers and advertisers.

Amazon is so easy to spend money on. They have really solid Customer Support and okay services for Prime members. I'd love to see more Prime originals in their streaming media service.

Roku is one of the only ways you can use Acorn TV. Acorn TV provides the best of British (and sometimes Australian) television. Stuff you can't get on Netflix or Hulu or Amazon.

As a first time customer, I clicked a link in an email from Zulily promising 10% off my order. After ordering $350 worth of stuff, my coupon didn't get processed. Literally seconds after placing the order, I contacted Customer Support asking them to refund 10% because of the coupon. They checked and said that my coupon was valid and that it was their site that didn't work properly to allow my coupon to be used; HOWEVER, they said that they don't give refunds nor will they cancel orders. I replied to every message from Zulily Customer Support and they told me over and over again that they refused to honor my valid coupon. They encouraged me to make another purchase on their site to use the coupon on another order.

I warned their Customer Support that I would tell everyone I could that Zulily was a terrible company to do business with and they didn't heed my warnings. So, I tweeted publicly about what they were doing--and not doing--for me. I got a personal phone call and email from the Director of Customer Support who had a much better response. He apologized for the mix-up and refunded 10% of my order back on my credit card.

When I started to receive the items that I ordered, the other problems with Zulily began. The metal furniture was rusty, chipped, and missing parts. I had to provide photo evidence for them to send replacement parts.

The socks I ordered came, shoved in a box with other items, in the open crumpled mailing bag that was used to send them to their first owner... by another company. The original company's branding was on the bag and the packing slip. The original owner's contact information was on the packaging, the packing slip, and on the return mailing label.

I WILL NEVER ORDER FROM ZULILY AGAIN and would advice everyone to avoid them.