- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
In June of 2013, I paid a one time fee for using spokeo for some research I was conducting for the nonprofit I work for. I didn't think of it again. Today I checked my credit card statement for the first time in months and I see I am being charged $14.95 once a month for the last 8 months. I called the 800# associated with the charge to be told I opted in to be a member when I did my spokeo charge. Based on the large number of bad reviews online, I believe they automatically opt you in - you have to opt out in some hard to find fashion. They would only refund 2 of the 8 months of charges. What a terrible company, getting their money by stealing it from hardworking citizens. I would remember signing up for a trial period of bizshark and the welcome email they claimed wthey sent - I asked for it to be sent to me again but have yet to see it or get a call back from a supervisor. Someone needs to shut this website down for deceptive practices!
Melissa B.'s review of Spokeo earned 8 Very Helpful votes
Melissa hasn’t received any thanks yous.
Melissa doesn’t have any fans yet.
Melissa isn’t following anybody yet.
Empty.
Dear Melissa B.
Thank you for your comment. I'm very sorry for the inconvenience this has caused you. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. This service does require acceptance of their terms through a two step process, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in anyway.
Please contact our support team at customercare@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo