I have bought many items from the site and have always received my products in good condition for good prices. I do find the shipping time long at times, so that can be a deterring factor.
With my last purchase, one of my items was lost with Canada Post and upon contacting Customer Service, they were helpful and launched an inquiry with Canada Post. I was refunded the amount within a few weeks. Slightly disappointed n not receiving the item, but glad I got my money back and helpful service.
Hi Melissa, thank you for taking the time to review BTR. We're sorry to hear that your item was lost with the courier. I'm glad to hear that you were taken care of by our customer care team. Please know that we're always here to help! Thank you