Melinda N.

I have been trying to get a replacement lock for my checked bag that had the lock broken by TSA. I have been trying for two weeks to get the correct lock for my luggage. To do that, I had to send several images of the bag, and measurements of the bag, even though I gave them the NAME that Samsonite calls it. I have a set of these bags and all of them have the same kind of lock. It took four emails to get the instructions to send an email with all of the extra details. I was then told someone would call me for my payment method. I have written them again - four times in two weeks waiting for my phone call. Today, I wrote again and the person that responded clearly DID NOT look at the emails thread, so I had to start over again. My subject line says " Need to purchase replacement lock for Samsonite Windfield suitcase". So, the response to today's email is that she is referring my email to the warranty department. I wrote back and said " I just need to pay for the lock - read the email thread!". I asked for a phone number and that was dumb on my part. There is NO phone number to call on the website that I could see. I give up and will try a set available on Amazon. I just wanted the correct lock to match where the screws go through the suitcase shell. I am traveling again in a few weeks and need to have this fixed. It is a full time job to work through customer serve people that either don't have the skill to investigate i.e. Read the full email or worse, they just do not care. Too bad. I have respected Samsonite for many years and this is disheartening. I am not sure anyone has this kind of time. It is exhausting.

I order from Old Navy all the time, but that is stopping. I sent back a package of return items in another package. I was told the inside package was never received, but I have tracking for the package they were in. I had 65.00 worth of clothing in the bag that now, I just have to pay for because someone decided not to match up my invoices. The person I spoke with said that is all she could do. I was trying to save Old Navy some postage, but I won't be doing any of that anymore. The agent was not really interested in helping me, so I am chalking it up to a bad experience.

I paid almost 300.00 for a Bakers rack to use outside for my plants on my patio. I needed a certain size and no solid shelving material, because I need rain to sift through, as well as plants needing sunshine. I also needed a specific size both height, width and size of shelves for my pot. I received a flimsy substitute with no notice from the company. It has a wine bottle rack on it too, which is totally useless for me. I would have never ordered it. I specifically searched for the one I ordered. I didn't want a bunch of curly ques and needed something at least a little bit substantial with a simple design. For almost 300.00, I get a flimsy version that is just not very well made. Shelves are too small for my pots. It is five inches too narrow compared to the one I ordered. But, what the icing on the cake is, when I emailed the company I didn't get what I ordered, they said send it back - at my expense, of course, and oh - have a nice day! Seriously! I cannot even find this flimsy rack on their site. I saw this on Wayfair for 119.00. Word of caution: I wouldn't order from them ever again and I would suggest be careful. It is apparent they do not give a hoot about their customers. I wrote them three more times and I still have not gotten a response. I will update this post as it goes. I bought through Paypal and have started a dispute. I am not paying for this poor substitute. I would put NO stars but I had to put one to post my review. In the pictures attached, the plain shelf is the one I wanted. The one with wine glasses is the one I received.

I chose one star because there is no minus 10 stars. They attempted to deliver my order earlier than my order had stated. Then, they tried to charge me 15.00 for not being available! They then told me I couldn't get my order but I would have my money back in 5 days. It has now been 10 days and no refund. DON'T DO IT! This business sucks and they are using my money in the meantime. If I don't get my refund by Monday, October 21, I am filing complaints with every agency that governs them! I will update then!

Again, Sitejabber, a zero or minus zero would be a more accurate rating of this company. I have been trying to get a refund from them for SIX MONTHS - yes, 6 months! I ordered 195.00 worth of clothes. I sent back EVERYTHING except for a 15.00 item. I still have a 173.00 balance on my Paypal account from them. Each time I talk with them, they say they are escalating the problem - i. E. - no one wants to address my issue! They say they refund 103.00 dollars and it is clear they have not when viewing my Paypal account. I have sent them screen shots of the account proving I have a balance from them. Each time I get a contact from them, they "apologize" and start with the same song and dance. No one can read at this company nor do they hear. I have received emails from several individuals, because of course, no one wants to write from an email that has a name attached. When I called, they said they would get a supervisor, and then I was hung up on. I am turning them into the BBB as well. I seriously don't think they can add or subtract... If you DO buy something, don't try to return it. You will still be charged for the items. If you kept them, at least you could get some money back if you sold items on Ebay.

I wish I would have seen the reviews before I ever called this place. As another reviewer said, if there was a minus bazillion star, I would have used it. (Sitejabber -
How about it? Maybe giving us more options for really, really terrible companies like this one?) They are nuts. I have been waiting five days for a get well bouquet sent and they have a prerecorded script, telling me they are sorry and it will be delivered another day. I have cancelled the order several times - in email, over the phone, etc. and like other reviews, have been kept on hold waiting for a "manager" to take my cancellation, all the while trying to upsell me again! These people are seriously nuts. I have told them I am never calling them back- sorry about their policy but I am NEVER talking to them again and they have gotten my message loud and clear. They are playing games and maybe trying to float some other part of their business with charges from customers who didn't know their business is a total scam and sham. I don't know but I have NEVER experienced such tactics ever! There website is great, but don't let it lure you in. You will not get your flowers delivered and you will receive multiple phone calls and emails, hoping to break you down and you will let them keep the "credit" on your account for a future order... seriously that is how stupid they are after I have told them what I think of their tactics and they still try to upsell and keep your money. I am contacting Better Business Bureau next, have already reversed charges with my credit card company and they persist! Look out for the biggest waste of time ever. I called a local florist today to order for my sick friend and in three hours, she has gotten the flowers... What a miracle! Buyer beware! And, thank you to Sitejabber for being here so we can share our experiences and help other people make better decisions about a company!

I ordered a tube of their lip plumper. It is pricey. Has a guarantee, so thought I would try it. When I was placing my order, a popup came up and said instead of ordering one, get two for less than the price of two with no shipping charge. I did. Guess what? Instead of just getting the two that came up, they sent me three and still charged me for shipping on the initial single tube I ordered. I called and complained about their tactics and was told well, basically too bad. If I don't want all of them, I can send them back. So now, instead of spending 35.00 for one, or 50.00 for two with no shipping, I have 89.00 worth of this stuff. 50.00 was more than I wanted to spend but was the better deal. Most other websites send you what they promote. In fact, I cannot think of another website I have ordered from that uses these tactics. Beware of the rip off and they are not really interested in promoting goodwill to their clients. If someone actually gives a darn at this company, I will update you all. Thanks!

Still no response now after months of trying to get a refund. I ordered a bigger, beautiful tree and paid for it. I received a small, pretty tree that would have cost 30.00 less than what I spent. Originally, I was just asking for a refund of the difference. Now, I want a full refund, having to fight for it for SEVEN MONTHS! I will update again and am turning this over to the better business bureau in their district.

I belong to the shoppers club and am supposed to get free returns. One return went to an outside company. I was told to send copies of receipts of what I paid in postage, which I did multiple times via fax and email, so I can be credited the amount. I have called multiple times and still, no credit after almost a month. Don't join the shoppers club. Products are generally nice but not worth this hassle. I will update if someone actually takes responsibility.

If you read my previous review, you know I have been waiting for my post refund from them since October, 2015. Funny enough, I got my FIRST call from them yesterday March 8,2016. They offered me my refund if I came on here and said I was getting my refund. BUT! I can't get my refund until I do this. I will let you all know. Yes, my refund held hostage, as before in Pay pal.

Update: March 12,2016
I DID receive my refund through Paypal. After every other mode of contacting them daily, weekly and so on, and asking for my refund since October 2015, Sitejabber is the ONLY thing that made the difference! Thank you Sitejabber!